A booking cannot be confirmed until a deposit is received and receipted. Once a booking is confirmed a contract exists between Hamelin Bay Holiday Park and the booking party. This means that you accept the terms and conditions of this booking. Our office hours are 8.30am to 5pm daily. We will process your credit card payment and email a confirmation letter within our office hours. Please check your junk mail for our email.
SITES – the full payment amount will be deducted from your credit card. No minimum nights.
CABINS / COTTAGES – an amount equal to one night’s stay will be deducted from your credit card. Balance payable on arrival. Minimum of two nights required on weekends.
Bookings cannot be made more than 12 months in advance.
December/January school holidays - Bookings open each year on May the 1st at 8.30am by telephone to our Reception office only. Online bookings will open for this period on May the 2nd.
Easter and all other long weekends – Minimum nights required. Not available for online bookings. Please call or email us direct.
IN THE CASE OF A PANDEMIC AND THE PARK IS CLOSED - The park can hold your funds for future use, or we can refund your money less a processing fee.
Please check your holiday dates carefully– there will be NO refunds or transfers for any reason including poor weather.
Any cancellations or amendment requests must be made in writing by the booking party and confirmed by Hamelin Bay Holiday Park.
We make every effort to fulfil our guests’ requests for a particular site or cabin/cottage however at times we may need to swap your booking due to maintenance or booking rearrangements.
You must check in at Reception prior to proceeding to your site. If you are arriving after hours please check in after 8.30am and prior to 10am the following morning.
Rates are subject to change without notice.
You agree to adhere to our NOISE CURFEW of 10pm. Music to be kept at low levels at all times and turned off at 10pm.