Booking Guidelines and Cancellation Policy

A booking cannot be confirmed until a deposit is received and receipted. Once a booking is confirmed a contract exists between Hamelin Bay Holiday Park and the booking party. This means that you accept the terms and conditions of this booking.

Sites – check in from 12pm – check out strictly by 10am

March long weekend - minimum 3 nights – $50 deposit on booking – full payment 21 days prior to arrival

Easter long weekend - minimum 4 nights - $50 deposit on booking – full payment 21 days prior to arrival

December/January School holidays – no minimum - $50 deposit on booking – full payment due by end of November

Other times – no minimum - $50 deposit on booking – balance on arrival.

Cabins/Cottages – check in from 2pm – check out strictly by 10am

Easter long weekend – minimum 4 nights / March long weekend - min 3 nights -one night deposit on booking – full payment 21 days prior to arrival

Other long weekends – minimum 3 nights – one night deposit on booking – full payment on arrival

Other weekends – minimum 2 nights – one night deposit on booking – full payment on arrival

December/January School holidays – no minimum – one night deposit on booking – a further 50% by the end of August – balance on arrival

Please check your holiday dates carefully– there will be NO refunds or transfers for any reason including poor weather.

Any cancellations or amendment requests must be made in writing by the booking party and confirmed by Hamelin Bay Holiday Park.

We make every effort to fulfil our guests’ requests for a particular site or cabin/cottage however at times we may need to swap your booking due to maintenance or booking rearrangements.

NOISE – The park has a 10pm noise curfew. Please adhere to this to ensure the enjoyment of all park guests. Music is to be kept at low levels at all times.

Any guests requested to leave the park on account of an infringement of park rules will not be entitled to a refund.

You must check in at Reception prior to proceeding to your site. If you are arriving after hours please check in after 8.30am and prior to 10am the following morning.

Rates are subject to change without notice.

Cancellations

Sites

March long weekend, Easter long weekend and December/January school holidays:

$50.00 is non-refundable at all times and the full payment becomes non-refundable if you cancel within 14 days of arrival.

Other times:

Cancellation fee of $25.00 will apply if you cancel more than 14 days before your arrival date. If you cancel within 14 days of your arrival date you will forfeit the $50.00 deposit.

Cabins /Cottages

March long weekend, Easter long weekend and December/January school holidays:

$100.00 is non-refundable at all times and the whole payment becomes non-refundable if you cancel within 14 days of arrival - we recommend travel insurance.

Other times:

Cancellation fee of $50.00 will apply if you cancel more than 14 days before your arrival date. If you cancel within 14 days of your arrival date you will forfeit the full one-night deposit.